Quick answers for orders, returns and product support.

Orders are processed within 24 hours, 7 days a week. Your dispatch email will include tracking when it becomes available.

Everhear ships worldwide, including the United Kingdom, United States, Canada, Europe and most other countries. Delivery is free on every order.

You will receive a dispatch confirmation email with a tracking number and link as soon as your order ships. If you cannot find it within 48 hours of placing your order, check spam first, then contact us with your order number.

If your order has not arrived within 10 working days of dispatch, contact support. We will investigate with the carrier and, if the parcel is confirmed lost, help with a replacement or refund.

If your order has not been dispatched yet, contact us immediately and we may be able to update it. Once it has shipped, the address usually cannot be changed.

Everhear offers a 90-day return window from delivery, a full home trial for your hearing aids. Change-of-mind returns must be in original condition and original packaging with accessories included. Contact support before sending anything back.

Email contact@geteverhear.com with your order number and reason for return. We will confirm your return and provide the correct return address. Change-of-mind return shipping is paid by the customer; faulty or damaged item returns are free.

Refunds are processed within 14 days of receiving and checking the returned item, or 14 days after you provide evidence of return postage if earlier. Your bank or payment provider may take another 5-10 working days to show the funds.

Contact us straight away with your order number and clear photos of the packaging and item. If the item is faulty, damaged or not as described, we will review it and help with a free return, replacement, refund or guarantee claim where eligible.

The guarantee covers manufacturing defects under normal use for 2 years from purchase. It does not cover accidental damage, misuse, unauthorised modification, normal wear and tear or consumable parts unless stated on the product page.

Yes. Everhear devices are certified OTC (over-the-counter) hearing aids designed for mild to moderate hearing loss, a regulated category with real requirements. Always read the product page and instructions. Everhear products do not replace professional medical advice; see a doctor for sudden hearing loss, ear pain or discharge.

Email contact@geteverhear.com with your order number if you have one. Support can help with orders, returns, guarantee requests and product questions.